Contact Center
AiCon extensive expertise spans various sectors, including Customer Engagement and Fulfillment, Fintech, Geospatial AI, and Corporate AI Security.
AiCon’s Service-AI Engines.
Our Practice Leaders have successfully Designed and Deployed AI Service Assistants for Enterprise Organizations that have drive down costs 20% to 60%, Doubled agent productivity while improving overall Customer Satisfaction
Key Applications we can help you build and support for your business
Targeted at your Customer Service Organizations, uur AI Service Assistants can drive down costs 20% to 60% while improving customer satisfaction to over 90%. Your Agents using AI partners and triage to solve problems twice as fast
AI-Enhanced Sales Support empower your agents with a custom AI assistant, seamlessly connecting them to real-time information and to your CRM systems. Our AI solutions can provide real-time case assistance, recommendations, suggested scripts, Sophisticated AI Coaching that can leverage your agent performance data and customer analytics
Support AI focuses on building AI Service Assistants that are trained to solve complex technical issues have proven to be able to work with even the most challenging knowledge domains to drive 2X or 3X agent productivity and cut resolutions times by more than 50%.
AiCon’s Companion AI Assistants.
Aicon’s AI solutions not only provide customers the ultimate self-service solutions. Our Industry recognized practice leaders have created some of the most advanced Agent companions propelled by Generative AI. Both Customers and your Agents can swiftly and effectively address their concerns or get assistance managing their workloads leveraging our AI powered Chat Bots on Embedded, Web, and Mobile platforms.
Our Practice Leaders have reduced Resolution times by 200% for Fortune 100 companies across the globe
Our AI Assist solutions Engage-AI ,Care-AI ,Support-AI not only enhances customer satisfaction but also contributes to a significant reduction in agent workloads and operational costs.
Aicon’s Practice Leaders can help you leverage the power of Generative AI, delivering efficient self-service experiences, that meets the shifting demands of customers while optimizing overall operational costs.
Deflect, Contain and Resolve more cases across every Industry.
Our Practice Leaders deep domain knowledge in Transportation, Telecommunications, Utilities, Public Health, Safety, Commercial and Financial Markets and can help improve your contact-center operations thru AI enabled solutions in every vertical
Re-Inventing The World Of Contact Centers.
AI Assist Virtual Companions
Greatly Reduce Resolution times with AI Assist solutions for your agents Engage-AI ,Care-AI ,Support-AI
AI Enabled WFM
Enhance the accuracy of your WFM (workforce management) with AI automated scheduling and adherence monitoring and tracking
AI Enabled CTI Routing
AI enable CTI Routing means less forms for customers to fill out and more time helping them solve their cases
AI Assist Virtual Companions
Greatly Reduce Resolution times with AI Assist solutions for your agents Engage-AI ,Care-AI ,Support-AI
AI Enabled WFM
Enhance the accuracy of your WFM (workforce management) with AI automated scheduling and adherence monitoring and tracking
AI Enabled CTI Routing
AI enable CTI Routing means less forms for customers to fill out and more time helping them solve their cases
24X7 Global & Multi-Lingual
Our AI Bots have been deployed in over 80 countries and in 22 languages 24x7 support AI availability regardless of your geography and time zone challenges
AI Contact Center Insights
AiCon’s AI enabled Contact-Center Analytics from real-time threshold alerts to historical trend analysis lets your business make decisions faster
Web, Mobile & Embedded
Our Practice Leaders have released successful AI solutions on Web, Embedded and IOS and Android Smartphone platforms
24X7 Global & Multi-Lingual
Our AI Bots have been deployed in over 80 countries and in 22 languages 24x7 support AI availability regardless of your geography and time zone challenges
AI Contact Center Insights
AiCon’s AI enabled Contact-Center Analytics from real-time threshold alerts to historical trend analysis lets your business make decisions faster
Web, Mobile & Embedded
Our Practice Leaders have released successful AI solutions on Web, Embedded and IOS and Android Smartphone platforms
Unlock unprecedented improvements in Speed and Scalability.
Liberate your team from mundane, time-consuming tasks and propel productivity to new heights.
AI Omni-Platform Support
From Web, Desktop and Mobile to embedded platforms Aicon has experience on all client types
AI Solution search & coaching
provide real-time case assistance, recommendations, suggested scripts, and Sophisticated AI Coaching
AI Companion Training
Our AI companion Assistants can also accelerate your agent learning curve and greatly improve training efficiency
AI CX Insights
Our AI solutions can be configured to consume vast amounts of customer data saving your time best used to act, rather than analyse
AI enable your IVR/ARS
Traditional IVRs have not improved in decades, Our industry leads can integrate AI capabilities into your existing IVR solutions
INSIDE AiCon’s Service-AI Engines.
AiCon’s AI Capabilities.
Discover the transformative impact of Aicon’s AI capabilities in Super Charging your team’s Productivity
